Frequently Asked Questions
Quality is not a choice. It's our nature.
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Orders placed before 1:00 PM EST are processed within 2-3 business days. Standard shipping typically takes 6-8 business days for delivery within the United States.
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Standard shipping with tracking is $7.99 for all orders within the United States.
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At this time, we ship exclusively within the United States. We are working to expand our shipping capabilities to serve international customers in the future.
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We use a standard tracked shipping service to ensure your order arrives safely and can be monitored throughout its journey.
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Once your order has been shipped, you will receive tracking information via email. This allows you to monitor your package's progress until it reaches your door.
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If you experience any delays with your shipment, please contact our support team at support@leonardomarino.com and we will assist you promptly.
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Please contact us immediately at support@leonardomarino.com so we can update your shipping information before your order is dispatched.
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Please reach out to our support team at support@leonardomarino.com with your tracking details, and we will investigate the matter immediately.
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We offer a 50-day return period from the date of delivery. Customers are responsible for return shipping costs. Refunds are processed within 5 business days of receiving the returned item and will be issued to your original payment method.
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To begin the return process, please contact our support team at support@leonardomarino.com with your order details.
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Customers are responsible for arranging and paying for return shipping. We recommend using a tracked service to ensure your return reaches us safely.
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Yes, we are happy to assist with exchanges. Please contact support@leonardomarino.com with your exchange request and order information.
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We sincerely apologize if this occurs. Please contact us immediately at support@leonardomarino.com with your order details and photos of the issue, and we will resolve it promptly.
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Orders can be cancelled if you contact us at support@leonardomarino.com before 1:00 PM EST on the day your order was placed. After this time, your order will be in processing and cannot be cancelled.
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Refunds are processed within 5 business days of receiving your returned item. The refund will be issued to your original payment method.
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Our dedicated support team is available via email at support@leonardomarino.com. We strive to respond to all inquiries promptly.