Frequently Asked Questions

Quality is not a choice. It's our nature.

  • Orders placed before 1:00 PM EST are processed within 2-3 business days. Standard shipping typically takes 6-8 business days for delivery within the United States.

  • Standard shipping with tracking is $7.99 for all orders within the United States.

  • At this time, we ship exclusively within the United States. We are working to expand our shipping capabilities to serve international customers in the future.

  • We use a standard tracked shipping service to ensure your order arrives safely and can be monitored throughout its journey.

  • Once your order has been shipped, you will receive tracking information via email. This allows you to monitor your package's progress until it reaches your door.

  • If you experience any delays with your shipment, please contact our support team at support@leonardomarino.com and we will assist you promptly.

  • Please contact us immediately at support@leonardomarino.com so we can update your shipping information before your order is dispatched.

  • Please reach out to our support team at support@leonardomarino.com with your tracking details, and we will investigate the matter immediately.

  • We offer a 50-day return period from the date of delivery. Customers are responsible for return shipping costs. Refunds are processed within 5 business days of receiving the returned item and will be issued to your original payment method.

  • To begin the return process, please contact our support team at support@leonardomarino.com with your order details.

  • Customers are responsible for arranging and paying for return shipping. We recommend using a tracked service to ensure your return reaches us safely.

  • Yes, we are happy to assist with exchanges. Please contact support@leonardomarino.com with your exchange request and order information.

  • We sincerely apologize if this occurs. Please contact us immediately at support@leonardomarino.com with your order details and photos of the issue, and we will resolve it promptly.

  • Orders can be cancelled if you contact us at support@leonardomarino.com before 1:00 PM EST on the day your order was placed. After this time, your order will be in processing and cannot be cancelled.

  • Refunds are processed within 5 business days of receiving your returned item. The refund will be issued to your original payment method.

  • Our dedicated support team is available via email at support@leonardomarino.com. We strive to respond to all inquiries promptly.